At Comfort Shoes Wear Shop, we stand behind the quality of our footwear and want you to be completely satisfied with your purchase. We’ve created this straightforward policy to make the returns and exchanges process as comfortable as our shoes.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of shipment. All returned items must be in unworn condition with original packaging and tags attached.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on slippers that have been removed from their original packaging or show signs of wear. All other footwear categories (Boots, Sandals, Shoes) are eligible for returns and exchanges according to our standard policy.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. We’ll email you a Return Authorization Number and instructions
  4. Package the item securely with the original packaging
  5. Include the completed return form (see template below)
  6. Ship the package to our returns address (provided with your authorization)
Important: Please do not send returns without first obtaining a Return Authorization Number. unauthorized returns may be refused at the warehouse.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 7-10 business days for the refund to appear on your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchanges

For size exchanges, we’ll ship the new size once we receive your return. If the requested size is unavailable, we’ll issue a refund or store credit based on your preference.

Return Authorization Request Template

Copy and paste the following template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Comfort Shoes Wear Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Size: [Size]

Reason for return/exchange: [Please specify reason]

Preferred Resolution: [Refund/Exchange for Size]

Contact Information: [Your Phone Number]

Thank you,

[Your Full Name]

Return Shipping Address

After receiving your Return Authorization Number, please ship your return to:

Comfort Shoes Wear Shop Returns
2872 Bell Street
San Antonio, TX 78233
USA

Need Help? Our friendly customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help!