FAQ

What types of footwear do you offer?

We specialize in four main categories of comfortable footwear: Boots, Sandals, Shoes, and Slippers. Each product is carefully curated for optimal comfort, style, and durability to accompany you on life’s adventures.

How do I choose the right size?

Our products generally follow standard sizing. We recommend referring to our detailed size chart available on each product page. If you’re between sizes or have specific fit concerns, we suggest sizing up for optimal comfort.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured with advanced encryption technology to ensure your payment information remains safe and protected.

Is my payment information secure?

Absolutely. We prioritize your security and use advanced encryption protocols to protect all transactions. You can shop with confidence knowing your financial information is handled with the utmost care.

Where do you ship?

We offer global delivery to most countries worldwide. However, we currently cannot deliver to some parts of Asia and a few remote regions. We appreciate your understanding.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping (USD 12.95): Processed within 1-2 business days and delivered within 10-15 days after dispatch via DHL or FedEx.
– Free Shipping: Available for orders over USD 50, delivered within 15-25 days after dispatch via EMS.

How long will it take to receive my order?

After processing your order (1-2 business days), delivery times vary by shipping method: 10-15 days for Standard Shipping and 15-25 days for Free Shipping. You’ll receive tracking information once your order is dispatched.

Do you provide order tracking?

Yes, we provide tracking information for all orders once they’re dispatched. You’ll receive an email with tracking details so you can follow your package’s journey until it arrives at your doorstep.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your footwear, you may return it within 15 days of receipt for a refund or exchange. Items must be unworn and in their original packaging with all tags attached.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the process and provide instructions for returning your items.

How can I contact customer service?

Our dedicated customer service team is ready to assist you. Please email us at [email protected] for any questions or concerns. We typically respond within 24-48 hours.

Where is Comfort Shoes Wear Shop located?

Our headquarters is located at 2872 Bell Street, San Antonio, US 78233. While we operate primarily online, this is our official business address for correspondence.